Order Terms and Conditions
Effective June 16, 2025
Cancellation Of Orders
- All cancellations will be subject to the return goods policy (below) if the order has reached cutting or picking status.
- All custom, special, and non-stock orders are non-cancellable.
- Mill Direct Orders: Please contact your Account Executive or Customer Service Representative for specific requirements for all manufacturer direct orders.
- Refused orders are subject to the product return policy below.
Taking Delivery of Orders
- All orders for material in stock at UCX must be delivered within 30 calendar days of the date the order is available to be picked up or shipped.
- A “Re-delivery” charge will be applied at the regular delivery amount for any orders that are refused.
Inspection of Material
- Upon Receipt from UCX and/or direct from the manufacturer, inspection of the material is the responsibility of the customer for verification of correct quantity, stock keeping unit, size, color and shade.
- It is the installer’s responsibility to inspect the material prior to installing for visual or product defects.
- Shipments made with more than one register number will be so noted on the shipping documents and should be inspected before installation. However, for items that do not carry manufacturer register numbers yet fall within accepted industry tolerances, any concerns should be noted.
Payment Terms
- Payment terms by invoice. Monthly Service/late fee of 2% or maximum allowed by state law charged on all past due invoices.
Billing Discrepancies
- Please send notification to your UCX Account Executive or you may submit your dispute through Versapay for any billing discrepancies.
Product Return Policies
- All merchandise eligible for return must be within 60 days from date of UCX invoice.
- UCX will only accept manufacturer sealed packaging that matches (shade, lot and/or serial) our current inventory.
- The product has no sign of use, wear and tear, cosmetic or other damage.
- Material must be ready for pick up before making a return request otherwise it is subject to cancellation of the Return Authorization and could result in additional charges.
- Photos must be provided before a return will be processed.
- The following types of orders or product MAY NOT BE RETURNED:
- Non-stocking material
- Special or Custom orders
- Roll material under 20 yards
- Any materials with a shelf life of less than 90 days (prior to the expiration date) may not be returned
- Discontinued items (“Drops”)
- Manufacturer material cannot be returned unless the manufacturer or UCX agrees to accept it for return. It is then subject to the manufacturer or UCX handling charge. All manufacturer charges and freight expense will be the responsibility of the customer.
- Customer requested returns from a freight line delivery must be returned with freight prepaid by the customer and must have Return Authorization listed on the bill of lading.
- COD customers should make arrangements with the Credit Department if replacement material is involved.
Restocking Fees
- Returns are subject to the following restocking charges with the exception of UCX’ errors and mill claims:
- Stocking material: 20% handling charge with a minimum of $75 per invoice.
Manufacturer Defect Claims
- For the most expedient processing of your Manufacturer Defect claims, please email your request to millclaims@ucx.com
- The claims team will email an electronic Mill Claims Form to be completed.
- Email the completed form back to the Mill claims team millclaims@ucx.com .
- The Mill Claims Team reach out for any additional information needed